Data retention and deletion
Videos
We keep your videos until you delete them. When you delete a video, we remove the original file and the video qualities promptly, and playback stops in about a minute. A copy already delivered to a viewer or held in a network cache is outside our direct control; it is not served again once its link expires. You cannot undo a deletion.
Review frames
When you delete a video, we delete the review frames with it. If a video is under review, or part of an abuse report or a legal matter, we keep the related frames until that matter closes, then delete them. We keep no frames longer than 30 days after the video is deleted, unless the law requires it.
Account data
We keep account, video and usage records while your account is open. We are setting a fixed deletion period and will publish it here.
After a paid plan stops
We delete the stored videos 30 days after the paid plan stops. We give you a notice and an export window before that deletion.
Invoices
We keep invoices and tax records for the period Saudi tax law requires - at least 6 years.
Logs and scratch files
Request logs stay in our log service for 7 days. Security events for failed playback links stay 7 days. Encoder scratch files are deleted after 30 days. Unfinished uploads are aborted after 1 day. Moderation decisions are kept with no fixed time limit today.
Backups
We do not keep separate backups today.
Ask us
For a copy or a deletion, write to support@segmnt.cloud.
What we cannot delete
Copies our service already delivered, and copies held by your viewers or other third parties, are outside our control.